Austrian Airlines

Austrian Airlines Customer FAQ

Top Answers & How-to Guides

What is Austrian Airlines's Phone Number?

The question we are asked most often is about how to talk to Austrian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

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Flight Changes and Management

How Do I Change My Flight with Austrian Airlines?

If something has come up that forces you to alter or cancel your Austrian airlines flight, you can quickly and easily do either...

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What are the cancellation policies?

Austrian Airlines' cancellation policies differ based on ticket type, travel class, and fare conditions. Generally,...

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How can I manage my booking online?

Austrian Airlines offers an easy way to manage bookings online through their website, where users can click on "Manage My...

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Can I request an upgrade on my flight with Austrian Airlines?

Austrian Airlines allows upgrade requests depending on factors such as ticket type and seat availability, usually through their...

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Can I change the name on my flight ticket?

Austrian Airlines has specific name change policies, allowing minor corrections but generally prohibiting major changes. Fees...

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In-Flight Services

How do I request a special meal?

To arrange a special meal with Austrian Airlines, it is best to request it during booking or at least 24 to 48 hours before...

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Is there a Wi-Fi service on board?

Austrian Airlines provides Wi-Fi on some aircraft, especially for long-haul flights, enabling passengers to connect and work...

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What amenities are available in Austrian Airlines' business class?

Austrian Airlines' business class features a variety of amenities including welcome drinks, spacious reclining seats that...

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What in-flight entertainment options does Austrian Airlines provide?

Austrian Airlines provides a wide variety of in-flight entertainment, especially on long-haul flights, featuring individual...

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Baggage and Pets

What is the baggage allowance for Austrian Airlines?

Austrian Airlines has specific baggage allowances that differ by fare type and destination. Typically, Economy Class passengers...

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Can I bring a pet on board?

Austrian Airlines permits pets in the cabin if they fit in a designated carrier meeting size requirements and their combined...

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What is the policy on lost baggage with Austrian Airlines?

Austrian Airlines has a comprehensive lost baggage policy to assist passengers whose luggage is missing. Passengers must report...

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What is the policy for traveling with sports equipment?

Austrian Airlines accommodates various sports equipment like bicycles, ski gear, and surfboards but has specific packing and...

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Payments and Discounts

What are the accepted forms of payment?

Austrian Airlines accepts various payment methods including major credit cards like Visa and MasterCard, as well as some debit...

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Are there any loyalty programs for frequent flyers?

Austrian Airlines has a prominent loyalty program called Miles & More, allowing frequent flyers to earn miles on flights and...

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Are there group travel discounts available?

Austrian Airlines offers group travel options starting with a minimum of ten passengers, and discounts can vary based on...

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Loyalty and Discounts

Can I book a seat in advance?

Austrian Airlines permits advance seat booking during flight reservations on their website, where travelers can select...

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How do I earn frequent flyer miles with Austrian Airlines?

Austrian Airlines offers a frequent flyer program called Miles & More, enabling members to earn miles through flights and...

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Check-In and Travel Procedures

What are the available travel classes?

Austrian Airlines features three travel classes designed for various comfort and service preferences. Business Class provides...

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Do I need a visa for my destination?

Visa requirements vary based on nationality, destination, and trip purpose. Travelers must check the embassy's website well in...

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Can I travel with an infant?

Austrian Airlines permits infants to travel, offering a lap fare or the option for a separate seat. It is recommended to notify...

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What are the check-in procedures for Austrian Airlines?

Austrian Airlines offers multiple check-in options for convenience, including online, mobile, and airport check-in. Online...

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Can I travel with an infant?

Austrian Airlines permits infants to travel, offering a lap fare or the option for a separate seat. It is recommended to notify...

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Flight Information and Policies

What is the policy for delayed or canceled flights?

Austrian Airlines has policies for managing flight delays and cancellations, providing updates and assistance based on delay...

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Are there any travel restrictions due to COVID-19?

As of October 2023, travel restrictions related to COVID-19 vary by destination and change frequently. Austrian Airlines...

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This is the 2nd time we have used Omegatraveltickets and they were terrific. They spent a lot of time trying to tweak our itinerary to our needs and requests. The whole trip went like clockwork and we had excellent in-country guides and great hotels.

Paul

Best experience and service provided by Bhavesh. He is a true gentleman and extremely thorough with his work. Definitely the most stress-free experience especially due to COVID. He knows all the COVID restrictions and guidelines and will ensure you are in the safest hands! Great work and thank you for all the good work! I will definitely be booking here more in future.

Shaleen

My trip was very smooth without any issues. The price of Omegatraveltickets are also very competitive and they provide what they commit. Hotel services, staff support, and young instructor are really very supportive.

Nicole